Last updated: 9 January 2024

In order for your Product and Shop Ads to be displayed on Shopee Platform, you will need to ensure that you have topped up sufficient ads credit to run your ads. Do note that:

1. You will only be charged from your ads credit when shoppers click on your Product and Shop Ads
2. All your Product and Shop Ads will stop running when you have used up your ads credit
3. Ads credit top ups are non-refundable
4. Different types of ads credit will have different expiry dates 
5. You cannot use ads credit to pay for Display Ads. Instructions for Display Ads payment will be provided separately in the Display Ads invoices emailed to you. 

Will ads credit that expire be deducted first? 

Shopee system will deduct ads credit in the following sequence: 

1. Ads credit with expiry date (starting with earliest expiry date)

2. Free ads credit without expiry date

3. Paid ads credit without expiry date

How do I top up my ads credit? 

If you are topping up using a computer:

1. Log into the Seller Centre on your browser and click on "Shopee Ads". From your top up tab, you’ll be able to see your credit balance and purchase ads credit by clicking Top Up.

2. Select your preferred top up amount

1. When selecting discounted ads credit packages, please take note of the expiry date
2.  Non-discounted top up values will not have an expiry date 

3. Or you can customise your ads credit top up amount by clicking "Enter Amount"

4. Select a discount voucher for your ads credit top up, if any

5. Click "Go to Checkout"

Note: Your ads credit top up may need up to 30 minutes to be reflected in your account when our site is experiencing high traffic. 

If you're topping up via Shopee app:

1. In your Shopee app, tap on your "Me" tab at the bottom of the screen 
2. Tap on "My Shop" at top left of the page 
3. Scroll down and tap on "Shopee Ads"
4. Tap on "Top Up" at the top right of the Shopee Ads homepage 
5. Select your preferred top up amount
6. When selecting discounted ads credit package, please take note of the expiry date
7. Non-discounted top up values will not have an expiry date
8. Tap on "Set amount" to customise your top up amount 
9. Tap on "Voucher" to select discount voucher for your ads credit top up, if any 
10. Tap on "Top Up" and check out

How do I set up Auto Top-Up*?

Auto Top-Up allows you to top up your ads credit from your Seller Wallet automatically, when your ads credit falls below a minimum threshold amount.

* Please note that Auto Top-Up for Mexico is currently only available to selected cross-border sellers. 

If you are setting up for the first time using a computer:

1. Click Top Up 

2. Toggle on Auto Top-Up to begin set up

3. Specify the minimum threshold amount in Condition

4. Specify the Auto Top-Up amount in Top-Up Amount

5. Click Agree after reading the terms and conditions of Auto Top-Up

6. Enter your Seller Wallet PIN to authorise Auto Top-Up 

7. If you don't have a Seller Wallet PIN, you will be prompted to set one up

1. Create a Seller Wallet PIN
2. Re-enter the PIN to confirm
3. Enter One-Time Password sent to your registered mobile phone

8. To change your minimum threshold or Auto Top-Up amount after setting up, select Change Setting

9. Toggle off to stop Auto Top-Up

If you are setting up for the first time using Shopee app:

1. Tap on "Top Up" at the top right of the Shopee Ads homepage

2. Tap on "Auto Top Up"

3. Enter your wallet PIN to begin set up

4. Specify the minimum threshold amount under "When Balance Falls Below"

5. Specify the Auto Top-Up amount under "Top Up Amount"

6. Tap on "Save"

7. To change your minimum threshold or Auto Top-Up amount after setting up, tap on "Edit"

8. Toggle off to stop Auto Top-Up 

Note: Auto Top-up only requires a one-time set up. Subsequently you can disable and re-enable it without needing to go through the wallet pin step 

What happens if I have insufficient Seller Wallet balance for Auto Top-Up?

If you have insufficient Seller Wallet balance for Auto Top-Up, Shopee will send a notification to you and retry Auto Top-Up 3 times in the next 24 hours, followed by once a day for one month. After one month of failed top up, the Auto Top-Up function will be turned off. You are advised to perform a manual top-up if you want to replenish your ads credit immediately.